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In the world of banking, fintech and insurtech, complexity isn't just a challenge - it's a constant. But with the right approach, complexity becomes an opportunity.
Provengo allows you to easily transform intricate processes into streamlined, efficient systems. It doesn't only save costs and time, it ensures regulatory compliance, and makes collaboration between teams smoother, lowering stress for everyone involved. In the two case-studies below, we reveal how Provengo has offered valuable assistance to a major bank and a large insurance company in the APAC region.
Case Study 1 : Reinventing how insurance claims are processed
The Challenge
Our client wanted to transition from processing claims manually to using a web-based automated system. This was a daunting task. Their engineers had to navigate complex rules, multiple platforms, and regulations.
All the while, they had to ensure that customer trust remained intact. Any missteps could lead to delays, frustration, and financial loss, creating potential stress for teams and customers alike.
The Solution
Our client used Provengo to map and automate every aspect of their process, from regulations and business rules through to data personalization.
By fully defining their policies with Provengo, they made regulatory compliance straightforward. By successfully removing the manual burden of processing claims, they significantly cut down the time it takes to process a claim, while easing the pressure on their customer service teams, and fostering better collaboration with other teams.
The Impact
Operational costs were reduced by ~15%, allowing teams to focus on higher-value tasks.
The project development cycle was shortened by 20-25%, reducing the stress of lengthy timelines.
Boosted test efficiency eliminated repetitive manual work.
Complete process clarity reduced uncertainty and improved confidence across teams
Clear policy definitions simplified compliance with state regulations.
Case Study 2 : Improving Banking Customer Experience
The Challenge
Our client wanted to replace their Single Sign-On (SSO) system to improve user experience. This was about more than upgrading the tech, it was about reducing friction for customers, while safeguarding sensitive data, ensuring regulatory alignment, and enabling banking teams to collaborate effectively across multiple platforms.
The solution
Our client used Provengo to built a complete model of their desired SSO capabilities, ensuring seamless integration across all platforms.
By automating critical tests, defining policies clearly, and focusing on risk-based coverage, they were able to significantly reduce the complexity for internal teams while enhancing security and usability for customers. The result was fewer headaches and faster results
The Impact
The STD timeline was reduced by 50%, making project delivery faster and smoother.
Over 30% of requirements were validated and improved, minimizing rework and miscommunication.
Enhanced test efficiency freed teams to focus on innovation rather than repetitive tasks.
Regulatory compliance was ensured by providing clear, easy-to-follow policy frameworks.
The Bigger Picture: Why Provengo?
Provengo transforms the way enterprises create systems. We simplify the complex, ensuring regulatory compliance, freeing teams from stress, improving collaboration, and reducing costs
From installation and training to ongoing process optimization, we support every step of the journey.
The result? Cost savings of 15-25% and operations that run smoother, faster, and smarter.
Are you ready to begin simplifying the complex?
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